I've applied, what's next? (FAQs)


Thank you for submitting an application to Summit County Cares. If you provided an email address, you will receive an email confirmation with your application number. Please keep this number for your records and if you need to contact us about your case.


We have received a high volume of applications, so we appreciate your patience. In the meantime, please review frequently asked questions below.


1. What if I do not receive an email confirmation with my application number?

You will be automatically directed to this website once you have submitted your application. If you included an email in your application but did not receive the confirmation email, check your spam box. The confirmation email will come from staffprograms@uwsummitmedina.org. If you are concerned that your application was not submitted, you may email summitcountycares@uwsummit.org or call 2-1-1. We also recommend checking your spam box regularly for email correspondences about this program. Do NOT resubmit another application as this may delay your application from being processed.


2. Should I submit a new application if I have an update to my application or I forgot to add a utility or housing request to my application?

No, you do NOT need to submit a new application. If your information has changed or you need to add an additional assistance request (e.g. you submitted an application for rent but forgot to request utility assistance), you can email us at summitcountycares@uwsummit.org or call 2-1-1.  Please include your application number and/or your name and date of birth so we can reference your original application.


3. Should I submit a new application if I need assistance for additional months?

No, please do not submit another application to request additional months. If we have not yet processed your original application, you can work with your case worker to cover additional months that you may not have included in your original application. If we have already processed your first application and you need more assistance, there will be a different process for you to make this request. We anticipate this process being available in September 2021, but you can continue to check this website for more information or reach out to your case worker.


4. How long will it take to process my application?

This program is not a first come first serve program, and priority will be given to households that are or below 30% of AMI, households with pregnant women, households with occupants over the age of 62, and households with a court ordered eviction notice. If you do not meet one of these priority points, it may take several months for your application to be processed. Submitting an application does not guarantee that assistance will be provided.


5. What are my next steps?

Let your landlord/utility company know that you have applied for Summit County Cares. Your case will be assigned to one of our partner agencies who will reach out to you for income eligibility documentation. You will need to provide a 2020 tax return; OR proof of household income for 2020 (W-2s, Social Security benefit statement, etc); OR 30 days of income documentation for everyone in your household (paystubs, unemployment statement, etc).


We encourage you to set up your voicemail box and make sure you are checking both your email and your voicemail messages regularly as our partner organizations will attempt to contact you by phone and email. You should also check your spam box for messages.


Please note that our partner agency staff will be using their agency email addresses when they contact you. They will not be emailing you from gmail, yahoo, hotmail, or icloud accounts. Be cautious about sending personally identifiable information to anyone requesting sensitive information from an email account that does not appear to belong to a local organization. If you are suspicious about the person contacting you, call the agency directly, call 2-1-1,  or email summitcountycares@uwsummit.org for verification.


6. What if my landlord threatens me with an eviction?

If your landlord threatens to file an eviction, let them know that you have applied for assistance through Summit County Cares and send them your confirmation email as back-up. You may also want to give your landlord a signed CDC declaration form to qualify for the eviction moratorium which is valid until July 31, 2021. If your landlord files an eviction in court, email summitcountycares@uwsummit.org with the court summons and the court date so we can refer your case to Community Legal Aid.


7. What if I get a shut off notice for my utility?

Call your utility company and let them know that you applied for assistance through Summit County Cares. They may put a courtesy hold on your account. If the utility company does not put a hold on the shut off and you have a specific shut off date, please email summitcountycares@uwsummit.org with your name and application number, the name of the utility, your account number, and the name of the person on the bill.


8. Will I be notified if my application for assistance is denied?

If your application is denied, you will be notified by email and provided an explanation. If you believe the denial was in error, you will be given the opportunity to appeal your denial. If you did not provide an email, you will be mailed a letter to the address you provided in your application.



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